Chair: Mary Lynn Rahlson, VP/Branch Administration & Retail Services - Merrimack County Savings Bank
Some topics covered by the Retail Peer Group are Teller/Custer Service staffing models; the account opening process as it relates to OFAC and BSA; cross-selling challenges; launch of new technologies and subsequent training/adoption; branch transformation to cash recyclers and self-serve kiosks; and Safe Deposit. The committee serves as a resource for legislative matters, and advises on education and training needs.
Chair: Joanne Pearce, SVP/Risk Management Officer - NH Mutual Bancorp
The primary objective of this peer group is to establish an ongoing forum where senior-level risk managers can meet periodically to network, share best practices, ask questions, and be supportive of each other on a full-range of risk considerations and ERM topics impacting the banking industry. It is also a forum where members will serve as a resource for the NH Bankers on legislative matters at the state and federal level, as well as identify educational and training opportunities for the association to provide to enhance the skills for its members with oversight of enterprise risk management at their institution.
Chair: Antone Cabral, VP, IT Officer - Piscataqua Savings Bank
This peer group is responsible for developing awareness for physical bank security, and should be a forum for continued strengthening of security functions and compliance. Members will assist NH Bankers with identifying educational and training opportunities to help enhance skills and expertise for bank security professionals.
Trust and Wealth Management
Chair: Cydney Shapleigh, EVP/Chief Wealth Management Officer - Bank of New Hampshire
This peer group provides a forum for bank trust officers and wealth management professionals to discuss trends and practices specific to their business. They also advise NH Bankers on the annual trust conference. Meetings include both discussions and informal presentations by guest speakers. This group is also responsible for suggesting changes in laws and regulations affecting trust services and operations, both federal and state, and identifying important trends and issues affecting trust services in NH and communicating these to leadership at NH Bankers.