NHBA partners with Total Training Solutions (TTS) to bring our members hundreds of webinars each year.
Through TTS, NHBA members have access to a catalog of webinars that span all fields of study. See below for current TTS schedule.
This webinar focuses on the legal issues of checks outlined in signature cards under the uniform commercial code and the holds used on transaction accounts under Regulation CC. This informative webinar will review endorsements, ambiguous language on checks, stop payment orders, death issues, post-dated checks and the account holder’s responsibilities in review his or her statements. Your financial institution’s best defense again fraud is the proper placement of holds on checks within Regulation CC’s guidelines. We will review all schedules of next day items, local and non-local checks. Participants will receive materials including hold fo... (more)
Flood Insurance rules have changed continuously over the past few years. On July 6, 2012 Congress passed the Biggert-Waters Flood Insurance Reform Act (Biggert-Waters). On March 23, 2014 Congress passed the Homeowner Flood Insurance Affordability Act (Affordability Act). The Affordability Act revised certain sections of Biggert-Waters, eliminated or delayed other sections and created new rules. In June 2015, the financial institution regulatory agencies released final rules implementing many of the provisions of both of the above laws.
While these provisions are now a few years old, financial institutions... (more)
The CFPB’s new 2018 HMDA rules are now in effect, although the CFPB had announced that enforcement of the new rules will be delayed at least a year. The new rules expand what types of loans are covered, and many more data elements (110 to be exact) are now to be collected. As well, the submission and disclosure processes will change, to the new CFPB online method. What do the CFPB’s announcements mean? Should lenders collect the new data? Will examiners be looking at it? Short story is don’t change your processes just yet, but there are some things to keep in mind. As well, the existing HMDA data elements must still be collected and submit... (more)
"One simple post can destroy years of building trust and goodwill!"
The increased use of social media presents challenges for financial institutions. Chief among them:
In this basic level class, we will review social media channels and trends, give specific suggestions for updating and content, and touch on how to set internal guidelines for staff. We'll also review how to handle negative press and i... (more)
Some think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as mortgage lending. Think again. With the safety and soundness of the entire industry the focus of news stories every day and well-publicized enforcement actions, the regulators obviously haven't eased up. In fact, recent enforcement actions suggest risk assessments for BSA are still in focus.
We'll talk about where the risk areas are in these rules, and where examiners are criticizing institutions. Your comprehensive program must be continually updated, a... (more)
For most financial institutions, non-interest fee income is the lifeline to revenue growth and income diversification. Strategically focusing and effectively integrating non-traditional financial products into an institutions' product lineup will result in an enhanced client/member relationship and will positively impact the bottom-line of the organization.
Cornerstone Skills for Every Teller
Maintaining the cash drawer throughout the day is a major responsibility for a teller. In any financial institution there is much emphasis placed on the need for tellers to balance daily. Thousands of dollars in cash may pass through the teller's hands each day and accounting for every cent is of primary importance.
Accuracy and efficiency in handling cash are key components to the job while maintaining a friendly and helpful demeanor, and being on constant alert for fraud and scams, as well as complying with regulatory reporting requirements sum up the teller's responsibilities aro... (more)
This is for Part 3 only. For series pricing, CLICK HERE.
Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts - what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal documents on your desk and requests to open a trust account, estate account or an account for a minor. This two hour webinar, which is Part 3 of a three part series, will delve into the responsibilities of collecting appropriate documentation, providing ... (more)
Safe Deposit Box State and Federal Compliance Issues
Questions regarding deceased renters, payable-on-death clause, living trusts, court orders, Servicemembers Civil Relief Act, USA Patriot Act, Suspicious Activity Reports, power of attorneys, Americans with Disabilities Act, past due boxes, abandoned property and many other legal and compliance issues have caused great concern and confusion for the safe deposit industry.
At this workshop you will receive current information about all these issues and an in-depth explanation about how they impact on your financial institution and your safe... (more)
Overwhelmed by the 2014 CFPB changes and the subsequent TRID requirements, many lenders grew to dread consumer real-estate loans. Some lenders stopped offering these loans altogether. In this webinar, Anne will guide terrified lenders and processors through a simple real-estate loan and explain the current compliance rules. This webinar will help you tame those scary real-estate-loan problems and will be particularly helpful to bankers wanting to offer consumer real-estate loans for the first time in several years. The booklet is clear and easy to use...consider it a companion to the popular (more)
As much as we would like to say we do one thing at a time, we have to face the hard truth that business success is synonymous with multitasking. We need to think back to guide us in the present, and we must look forward to anticipate issues that might arise. The reality of any employee from entry level to chief is this: even the best-laid plans go awry at times, so we need to plan not only proactively but realistically, and we need to schedule not only reactively but creatively. So much depends on our ability to plan our time, experience time efficiently, and plan things forward when our experiences do not go according to plan. Foresight, ... (more)
This is for Part 2 only. For series pricing, CLICK HERE.
Managing risk is the #1 priority for all financial institutions and it all starts at the new account desk. Well-trained new account personnel who recognize and stop attempted dishonest activity are the first line of defense in protecting a financial institution. Unfortunately, too often, new account personnel are trained "on the job" which can result in an environment of potential vulnerability and unnecessary losses. When opening a business accoun... (more)
In September 2016, the FFEIC completely rewrote the Information Security Handbook. The Handbook represents an integration of concepts from Cybersecurity Guidance, Management Guidance, and other elements released in the past 10 years.
The FFIEC Information Security Handbook is the most comprehensive resource from the FFIEC on constructing an adequate Information Security Program. Information Security Programs are created based on risk assessment processes that assist The Handbook focuses on the governance, culture, and responsibilities to make Information Security Programs successful.
The creation of these programs is based on r... (more)
Many supervisors and managers dislike giving employees needed feedback about surfing the internet, not following procedures correctly, criticizing other employees, or delivering poor customer service. Supervisors and managers fear employees will become defensive, or the result will be an unproductive and emotionally-draining argument. So feedback gets delayed, allowing costly work behaviors to continue.
Receive step-by-step guidance on how to give employees feedback to gain their cooperation to improve performance. Also learn two skills to resolve employee defensiveness if it occurs, and issues that are often behind it. Plus, learn h... (more)
This webinar draws upon the speaker’s 25 plus years of teaching loan documentation and practicing law. Experienced bankers will benefit from confirmation of knowing "the right thing to do." New lenders will learn to avoid the most frequent exceptions and loss-causing mistakes.
The focus is on commercial asset-based lending rather than real estate or consumer. All types of collateral are covered. Participants will receive a handout that can be used immediately to improve your loan documentation practice.
This is a three-part series to be held on February 6, 8, and 13. The prices above include all sessions. Each session can also be attended individually by clicking on the links below.
This is for Part 1 only. For series pricing, CLICK HERE.
Opening new accounts is complicated! With fraudulent activity at an all-time high and ongoing onerous regulatory oversight and scrutiny, the need for new account training is paramount in order to maintain diligence as well as update processes and procedures. This two-hour workshop, which is Part 1 of a three part series, focuses on the new account opening procedures and compliance requirements for Personal and Consumer Accounts. Attendees will gain... (more)
Training should be more than a checkmark on an attendance list!
Are you tired of staff complaining about ALL THE MANDATORY training they are expected to complete? Does it frustrate you when you see people skip the content of online training and rush through the test? You expect your people to learn, so we are going to put complaining on a diet at your company!
A big way to curb training-resistance is to elevate morale. “Good job” goes a long way but this webinar will also show you ways to reduce job dissatisfaction and increase productivity through ef... (more)
This session will cover the key issues from the 2010 Interagency Appraisal and Evaluation Guidelines, tips for integrating them into your existing policies, and how CRE appraisals differ from residential reports.
In this comprehensive session, Excel expert David Ringstrom, CPA, shares a variety of tricks and techniques you can use to improve the accuracy of your Excel spreadsheets. To help you create spreadsheets that are free of errors, David demonstrates how to implement Excel features and functions, such as the Hide and Protect feature, the Conditional Formatting feature, the VLOOUP function, the SUBTOTAL function, and others. In addition, he discusses how to preserve key formulas, perform dual lookups, create self-updating report titles, and more.
David demonstrates every technique at least twice: first, on a PowerPoint slide with num... (more)
What is a Remote Deposit Capture Program? Do you need to enhance yours to ensure you have effectively addressed all the key elements? Should you enhance your RDC Agreement, your Suitability Analysis, Risk Assessment process, Site Visit, and the Customer's Self-Assessment? Do you understand how these documents support your overall risk management of RDC and information security?
Join us as we outline the detailed information you should consider adding to your documents and processes to support a thorough due diligence, risk assessment, and annual oversight of your customers. The information includes and supports your ongoing risk mana... (more)
Ironically, when a financial institution learns a deposit or loan customer has died, confusion and dread seem to be the normal reaction. We'll walk you through the complicated process of dealing with a customer's death - both on the deposit side and the loan side, as well as unique issues when doing business with the decedent's estate.
On a daily basis, a financial institution is faced with having to comply with a multitude of legal documents that are served on it. These documents can order your financial institution to produce confidential customer information, hold depositor funds, and can even order it to seize property in its possession belonging to the customer.
If you find these documents confusing and intimidating, attend this multi-state seminar to learn the best practices of how to deal effectively with these documents and the parties who serve them upon you.
Key issues for business entities include who, if anyone, has personal liability for the debts of the business and what is the impact of federal, state and local taxes on the business and its owners. Essential legal principles underlying creation and operation of borrower entities are also significant for lenders concerned with creating effective and enforceable loan documents. This webinar presents a survey of requirements, characteristics, advantages, disadvantages plus creation and documentation issues for the most frequently used types of business entities.
Health Savings Accounts are celebrating their 14th “birthday” and there has never been a more misunderstood product. While many HSA custodian and trustees have been more than patient with the HSA account owner’s “learning curve” creating extra work for the institution, it's time for the accountholder to take responsibility and PAY ATTENTION!! For example, many HSA owners are using their HSA as a perpetual contribution account covering all of their medical (and non-medical) expenses without any concern with the annual contribution limitations. After receiving an excess contribution IRS penalty, they now want the custodian/trustee to go back... (more)